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As the world’s leading crypto finance house serving tens of millions of customers, protecting the security and privacy of our users is our top priority.

Last Updated: October 2, 2024

Blockchain Cookies Policy

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1. PURPOSE AND SCOPE

We are committed to protecting the privacy of your personal data in accordance with the applicable laws, including the General Data Protection Regulation (2016/679). We value your privacy, and we only collect and use your personal data in accordance with our Privacy Policy, this Cookie Policy, and binding provisions of the law.

When you visit or access our websites or applications operated by us, or when you interact or engage with our content (“Service”), we use (and authorize third parties to use):

  • Cookies - small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, Cookies can help make our Services more user-friendly, for example, by remembering your language preferences and settings. You can find more information about Cookies at www.allaboutcookies.org. Cookies are widely used to make websites work efficiently. The use of Cookies allows you to navigate between pages smoothly. Cookies remember your preferences and make the interaction between you and the Services smoother and more satisfying;
  • Web beacons or pixel tags - small image files, usually transparent 1x1 pixel images, used for tracking purposes. They may be placed in a webpage or email to record when the content was loaded;
  • Scripts – software code that usually implement a pixel tag on a website and are responsible for creating different types of requests to external domains, ultimately passing data to them;
  • Tags - a piece of software code that enables the collection of unique information about a person and on-site behaviors across an organization’s digital properties;
  • API – a software intermediary that allows two applications to communicate with each other;
  • other tracking technologies.

In this Cookie Policy, all the above-mentioned technologies are referred to as “Cookies”. This Cookie Policy forms an integral part of our Privacy Policy.

The Cookies allow us to automatically collect information about you and your online behavior, as well as your device (for example, your computer or mobile device), to enhance your navigation on our Service, prevent fraud, improve our Service performance, and customize your experience on our Service. We also use this information to collect statistics about the usage of our Service, perform analytics, deliver content which is tailored to your interests and administer services to our users, customers, and partners.

According to applicable legislation, we may only store Cookies on your device if they are necessary for the operation of our websites or applications. For all other types of Cookies, we need your consent.

You can change or withdraw your consent in on our website at any time.

After obtaining your consent, we also allow third parties to collect information about you through Cookies.

2. WHY WE USE COOKIES?

We use cookies to:

  • Ensure smooth performance of our Services;
  • Identify user who use Services repeatedly;
  • Promote trust and ensure the security of our Services;
  • Identify how many visitors visit our Services and how they behave on them;
  • Improve the functionality of our Services, e. g., ensure that users can find what they are looking for;
  • Identify user behavior and interests, and if the user gives their consent - use this information to offer personalized marketing content.

3. WHAT COOKIES DO WE USE?

Some Cookies that we use are allocated to your device only for the duration of your visit to the website or application, and these are called “session based” Cookies. These Cookies automatically expire at the end of the session – when the browser is closed. Other Cookies that we use, known as “persistent Cookies”, consist of text files sent by a web server to a browser and are subsequently stored by the browser. They remain valid until their expiry date (unless deleted by the user before the expiry date).

We store Cookies when you visit or access our Services (for example, when you are visiting our website or application) – these are called “First Party Cookies”. In addition, Cookies are stored by third parties (for example, our analytics service providers and other partners) who run content on our Services and help us to improve our Services – these are called “Third Party Cookies”.

More detailed information about the Cookies we use is provided below:

Moreover, we use these tools:

  • Google Analytics – which allows you to analyze the use of the websites or applications, compile reports, plan and predict your activity. Data collected by Google Analytics is typically stored on a Google Inc. server in the U.S. You can change your browser settings to prevent Google Analytics from analyzing information by changing your browser settings. In this case, you will be entered with an opt-out Cookie. However, if you delete all Cookies, the opt-out Cookie may also be deleted. You can also prevent Google from capturing data created by a Cookie based on your use of the websites or applications and from processing such data by downloading and installing a browser plug-in from https://tools.google.com/dlpage/gaoptout?hl=en.
  • Google Tag Manager - Analyzes the use of the websites or applications. The data collected about your use of the websites or applications (together with your IP address) is transmitted to and stored on a Google server in the USA. This information is used to analyze the use of the websites or applications, to compile reports on the popularity of the websites or applications and to provide other services relating to the websites or applications and its use. Google may transfer this information to third parties if required to do so by applicable law or if such third parties process the information on behalf of Google. Google will not associate your IP address with any other data held by Google. For more information: https://support.google.com/tagmanager/answer/9323295?hl=en.
  • Datadog – is a SaaS platform that integrates and automates infrastructure monitoring, application performance monitoring, log management, real-user monitoring, and many other capabilities to provide unified, real-time observability and security for our entire technology stack. Datadog is used to enable digital transformation and cloud migration, drive collaboration among development, operations, security, and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior, and track key business metrics. For more information visit https://www.datadoghq.com/legal/cookies/.
  • Firebase SDK – an app development platform integrated into our services, providing tools to build, grow, and monetize apps. It allows access to various Firebase services, such as real-time databases, analytics, and user authentication, in an intuitive and efficient manner across multiple platforms. Many components of Firebase are open source, promoting transparency and community development. This SDK helps enhance app functionality, improve user engagement, and support overall app growth. For more information visit https://firebase.google.com/support/privacy.
  • Amplitude - a product analytics platform integrated into our website and applications to track and analyze user interactions. It helps us understand user behavior, optimize the customer journey, and make data-driven decisions. The platform collects data on how users interact with our services, which aids in enhancing user experiences and driving product improvements. Amplitude emphasizes data privacy and security, ensuring that user data is handled responsibly. This tool is crucial for our growth and engagement strategies. For more information visit https://amplitude.com/privacy#cookies.
  • Sardine - a fraud prevention platform integrated into our services to detect and prevent various types of financial fraud, including identity fraud, payment fraud, and account takeovers. It uses advanced data analysis and behavioral insights to provide real-time fraud detection and risk management. Sardine ensures that our services comply with regulations such as Know Your Customer (KYC) and Anti-Money Laundering (AML) while maintaining a seamless user experience. This platform is crucial for safeguarding transactions and user data. For more information visit https://www.sardine.ai/privacy-policy.
  • Prove - a digital identity verification and authentication platform integrated into our services to enhance security and reduce fraud. It leverages phone-centric technology to provide accurate identity verification, secure authentication, and streamlined digital onboarding processes. Prove helps us ensure that customer interactions are secure and efficient, while also supporting compliance with relevant security standards and regulations. This platform is essential for maintaining the integrity and safety of our user authentication processes. For more information visit https://www.prove.com/legal/overview#Privacy-Policy.
  • Sumsub - an identity verification and compliance platform integrated into our services to manage and verify user identities. It offers solutions like ID verification, Anti-Money Laundering (AML) screening, and fraud detection. Sumsub helps us streamline the onboarding process, enhance security, and ensure compliance with regulatory requirements. The platform plays a crucial role in maintaining the integrity and security of our user authentication and transaction processes. For more information visit https://sumsub.com/cookie-policy/.
  • Veriff - an AI-powered identity verification platform that helps businesses prevent fraud, comply with regulations, and secure customer interactions. It offers solutions for verifying user identities quickly and accurately, ensuring a seamless and secure onboarding experience. Veriff supports a wide range of documents and languages, making it suitable for global operations. For more information visit https://www.veriff.com/cookie-policy.
  • Bakkt - a digital asset platform that offers secure and compliant services for cryptocurrency transactions, including institutional-grade custody, trading, and onramp solutions. Our company uses Bakkt's crypto trading APIs and white-label interface to manage digital asset transactions. This integration ensures that we operate within regulatory standards and maintain high security, catering specifically to businesses and institutions in the digital asset space. For more information visit https://bakkt.com/privacy-policy.
  • VGS (Very Good Security) - a platform that specializes in secure data management, including payment data tokenization and compliance with data protection regulations like PCI DSS. Our company uses VGS to securely store, manage, and process sensitive information, thereby reducing the risk of data breaches. VGS helps us maintain high security standards for financial transactions and the handling of personal data by isolating and protecting sensitive information. For more information visit https://www.verygoodsecurity.com/privacy-notice.
  • Sevio - an Ad Manager platform that helps manage advertisers, deliver targeted ads, and optimize ad strategies. Sevio offers tools like a Sales CRM for easy selling, team management, and direct customer communication. It allows us to boost revenue by working with high-quality advertisers and provides features for managing multiple accounts and teams. Sevio's marketplace access facilitates direct deals with top publishers, streamlining our ad operations and revenue generation. For more information visit https://sevio.com/cookie-policy/.

4. THIRD PARTY WEBSITES

Our website may display links to the external service providers, such as YouTube, Facebook, Twitter, Medium and LinkedIn. Third-party Cookies policies shall be applied when you view this content by clicking on it. You can find more about their Cookies use here:

Our website may have the links to the other third-party websites. We do not control how Cookies are placed on third party websites, even if you are redirected to them from our website. If you click on a link on our website and it redirects you to the other websites, you must evaluate how these third parties use their Cookies.

5. HOW TO MANAGE COOKIES

There are several ways how to manage Cookies:

Cookie settings on our website

If you wish to manage the Cookies used by us, you may select the Cookie preferences in our Cookie banner before browsing our Website.

In the Cookie banner you may manage all Cookies placed on our website, except Essential Cookies. The website may not function properly without the Essential Cookies.

To renew or change your consent or adjust Cookie preferences please .

Using Your Internet Browser

Most internet browsers allow you to control Cookies through their settings. Further, most browsers also enable you to review and erase the Cookies. To understand these settings, use of the links below or the “Help” option in your browser:

If you delete the Cookies, all settings controlled by these Cookies will be cleared and you will need to set them again when you visit our website at some later point.

If you would like to disable advertising Cookies you can visit Network Advertising opt-out page.

To opt out, manage or disable of Cookies on your mobile device, you must follow the official instructions for that device and may use your mobile device settings to control Cookies. Please note that in some cases, refusing Cookies may slow down your browsing experience, restrict the functionality of certain websites or block access to the website.

You may also revoke your consent to the use of Cookies at any time by submitting a request to us by e-mail or by phone provided in this Cookie Policy. By revoking your consent to the use of Cookies, you must also delete the Cookies installed in your browser.

6. CONTACT US

If you have any questions (or comments) concerning this Cookie Policy, you are welcome to contact our Data protection Officer, [email protected]

Learn more about your rights and how we process personal data in our Privacy Policy.

If you have any questions or complaints about our processing of your personal data, please first contact us directly at the contacts specified in the Cookie Policy. We will make our best effort to reply within a reasonable timeframe and to answer your questions or to solve incurred problem. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection authority:

  • For EU residents - The State Data Protection Inspectorate (LITHUANIA) (lith. Valstybinė duomenų apsaugos inspekcija), website available at https://vdai.lrv.lt).
  • For UK residents: Information Commissioner's Office, website available at https://ico.org.uk

7. CHANGES TO COOKIE POLICY

We regularly review this Cookie Policy and reserve the right to modify it at any time in accordance with applicable laws. Any changes and clarifications will take effect immediately upon their publication on our website. Please review the Cookies Policy from time to time to stay updated on the changes.